BACKGROUND: An US based enterprise with expanding global footprint was looking for an incident and problem management solution preferably with SAP Solution Manager
CHALLENGES: Standardize of global financial reporting and its operations was a very big challenge and implementation of professional services organization.
SOLUTIONS: The entire legacy business modules was re-engineered along with the consolidate global processes and a full cycle SAP implementation is provides.
RESULT: As the result the Incident and Issue tracking and reporting is on-time now and also more consistent and accurate. Improved business processes and better management of resources.