Implementation SAP Service desk

Implementation SAP Service desk

BACKGROUND: An US based enterprise with expanding global footprint was looking for an incident and problem management solution preferably with SAP Solution Manager

CHALLENGES: Standardize of global financial reporting and its operations was a very big challenge and implementation of  professional services organization.

SOLUTIONS: The entire legacy business modules was re-engineered along with the consolidate global processes and a full cycle SAP implementation is provides.

RESULT: As the result the Incident and Issue tracking and reporting is on-time now and also more consistent and accurate. Improved business processes and better management of resources.


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