BACKGROUND : One of the he largest travel agency serving in Chennai wanted to manage its 32 years old customer data efficiently and tap hidden opportunities.
CHALLENGES : The data available with the client was in different formats and patterns. Columns were mismatching and there was no cohesiveness.
SOLUTION : A CRM solution to analyze the hidden opportunities needs of customer and provide a superior customer experience. Moreover they wanted to ensure the agents who spoke with a single voice to customers in and across the organization. We developed a CRM with advanced reporting to track various customers and now they are leading the market.
RESULT : Their full process is now automated and improved the customer interactions and overall sales conversions.